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National Sales Director
Axe Payments, an emerging leader in the merchant processing industry, is looking for a National Sales Director to join our team. The ideal candidate will have a passion for managing our growing number of Independent Agents and sales efficiency. The successful candidate will have experience in merchant processing, 1099 Agent management, excellent communication and problem-solving skills. This is an office based position.
Responsibilities
- Own/Manage/Support Independent Sales Agent Relationships
- Enter and maintain Agent demographics, status and financials in CRM
- Assist Agents in closing deals
- Review/Approval of all new merchant deals
- Pipeline development/advancement/management
- Support Operations throughout Onboarding Process
- POS (Torch and Auphan) product demos
- Schedule/coordinate/participate/track and resolve take aways/identify next steps
- Virtual Terminal (Swipe Simple and Fluid Pay) demos
- Schedule/lead VT Demos/ track and resolve take aways/identify next steps
- Monitor/update Agent resources/marketing materials
Support ticket submission - Ownership/Daily Review of merchants not advancing in Onboarding Process
Preferred Background/Experience:
- Merchant Services/ISO/POS experience a plus
- Management of Agents/1099s
- Strong communication skills
- Strong comfort with technology and learning new technologies
- Ability to demonstrate solutions
- Strong communication skills
- Strong organizational skills
- Background comfort with CRM
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Director of Operations
Axe Payments, an emerging leader in the merchant processing industry, is looking for a Director of Operations to join our team. The ideal candidate will have a passion for operational efficiency and driving customer success initiatives. The successful candidate will have extensive experience in merchant processing, excellent communication and problem-solving skills, as well as a strong understanding of customer service best practices. This is an office based position.
Responsibilities
- Manage onboarding, support and customer success team
- Act as liaison between Axe Payments/Merchant/Processor/POS
- Provide advanced (Level 2) Customer Support
- Develop and implement customer success strategies
- Develop customer-facing processes and policies to ensure customer satisfaction
- Manage customer relationships
- Develop and maintain customer success metrics
- Assist in opening and managing physical office location (not a remote position)
Preferred Background/Experience:
- 3+ years’ experience in merchant processing, preferably with familiarity of dual pricing/cash discounting programs
- Comfortable with merchant processing technology and systems
- Experience with POS and learning new POS systems
- Experience with TSYS, FDR and/or Priority Payments preferred
- Experience with credit card processing equipment and software, including but not limited to PAX and Dejavoo; Fluidpay and SwipeSimple
- Experience working with Processor risk and underwriting
- Experience working within CRM (IRIS a plus)
- Management experience a plus
- Ability to travel